Furniture repair and insurance specialist Emmiera Group has reached a transformative milestone in its furniture insurance journey.

For over 16 years now, Emmiera Group has been a trusted name in furniture insurance, enabling its resellers to deliver exceptional insurance policies. Now, Emmiera is raising the bar even higher.

CEO James Lane explains: “After evaluating the value chain, we recognised it was our duty to eliminate unnecessary costs that don’t benefit the end customer. This commitment ensures that we offer the most comprehensive coverage in the industry, providing customers with complete peace of mind. In the event of a claim, they can trust they’ll experience an industry-leading service journey, from start to finish.”

A Game-Changing Partnership

As part of this evolution, Emmiera has partnered with Newline Group, a recognised global market leader with a proven track record of underwriting specialty casualty insurance for over 25 years.  This partnership allows Emmiera to offer robust, comprehensive coverage and industry-leading service levels.

Philip Pearce, Head of Affinity & Special Risks at Newline Group, commented: “We are proud to partner with Emmiera Group, a business that shares our commitment to delivering exceptional customer value and industry-leading solutions.

“This partnership reflects Newline Group’s strategy to collaborate with forward-thinking organisations that prioritise innovation, efficiency, and customer care. Together, we will provide retailers with a comprehensive insurance offering that not only enhances customer peace of mind but also sets a new benchmark in service excellence.

“We look forward to working closely with the Emmiera team to ensure that both their retailer partners and their customers experience the highest levels of service, security, and confidence.”

What’s New for Retailers?

“Our innovative approach means retailers can now access our comprehensive insurance products directly,” James added. “This direct partnership empowers retailers to offer customers up to 5 years of peace of mind, backed by competitive rates available.”

Seamless Administration: Direct access to Emmiera’s in-house systems, ensuring simple, efficient processes for policy administration and claims handling.

Why Choose Emmiera?

James continues: “Over the past two years, we’ve redefined our insurance division by:

• “Developing market-leading policies tailored to real customer needs.
• “Building a world-class team to provide seamless policy administration.
• “Training and compliance – making insurance simple and compliant, it’s our duty to keep you trained and up to date.
• “Care kits and mattress protectors. All bespoke and tailored.
• “Our end-to-end control ensures exceptional value, compliance, and service, delivering hassle-free insurance solutions for both retailers and their customers.
• “By working directly with Emmiera, retailers can ensure a superior customer experience while benefiting from streamlined operations and competitive rates.”

Partner With Emmiera

Interested in partnering with Emmiera? The onboarding process is simple, and the team is ready to support you at every step.

For more information, please contact craighart@emmieragroup.com.

Stay tuned for further updates as Emmiera continues to lead the way in innovative furniture insurance solutions.