Hervé Andrieu, CEO at VetiGraph, talks about the importance of training and the key benefits of its tailored approach.
VetiGraph has been supplying Computer Aided Design and Manufacturing (CAD/CAM) solutions for over 35 years. During that time, the business has developed design and cutting solutions which are utilised by over 1,500 businesses in the UK and worldwide. Alongside its high-performance machinery, VetiGraph also takes great pride in the training it provides, a pivotal tool in its success.
“Comprehensive training is very important for our business and a cornerstone of our customer service,” says Hervé. “Our dedicated in-house training and support personnel undergo continuous professional development to maintain expert-level proficiency in our advanced CAD/CAM solutions.
“This commitment ensures we deliver thorough and effective training to our clientele, enabling them to rapidly and efficiently leverage the sophisticated functionalities of our software and CNC cutting machinery, thereby maximizing their operational productivity and return on investment.”
Recognising that every client has different needs, VetiGraph offers flexible training and support solutions. “Our premium option is one-to-one onsite training, providing dedicated attention in your specific context,” continues Hervé. “We also provide individual training at our Leicester office and intensive small group sessions. This variety ensures you can access the support that will deliver the best outcomes for you.”
Furthermore, refresher sessions are also key to maintaining knowledge and continuous training. “The option for refresher training is available to our service support customers,” adds Hervé. “We also do monthly beginner and intermediate training courses aided by sector specific user manuals.
“Each month, we provide a range of courses, including a comprehensive 5-day introductory CAD design program and focused 2-day courses in grading and intermediate CAD techniques.”
VetiGraph has continued to invest in its training through its courses and people. The company has plans to increase the size of its UK team with more “boots on the ground for training and support”, as well as investing in a larger premises to house its training and support facility.
Other areas of the business are also being developed, as Hervé revealed: “We’ve had a good first quarter for 2025 with a number of new clients from a range of sectors including upholstery joining us. We plan to continue with the success by enhancing our business further with broader solutions for our software, as well as developing our leather nesting and cutting software.
“We’ll be visiting the Manchester Furniture show too, as well as The Advanced Material Show for composites, so there’s plenty of opportunity to talk to us and discover how we can help your business.”
Back to the importance of training, Hervé said that the company’s personal approach and always going the extra mile are just two examples of why its training is industry first-class. “What sets us apart in training is our deeply personalised approach, going beyond standard curricula to address our customers specific needs and context.”
One example is its partnership with contract furniture manufacturer Create Seating. The implementation of the VetiGraph solution has revolutionised Create Seating’s production process and has significantly improved productivity by reducing labour time for the upholstery and cutting processes.
Create Seating now employs a dedicated product designer who creates CAD models and then takes these models and creates a perfect set of patterns on the VetiGraph software, consistently creating a uniform product. The company also has multiple members of staff trained on the CNC cutter who can programme the machine to start cutting. For most projects, the cutting time is halved allowing the business take on more work than ever before without increasing lead times.
The seamless flow of operations is a combination of first-class machinery and also training, as Hervé concludes: “Our trainers are not just instructors; they are industry experts who bring real-world experience and adapt their delivery to your unique learning style and environment, whether that’s through focused one-to-one onsite sessions or interactive small group workshops.
“This commitment to tailored learning, combined with our ongoing support, ensures you gain knowledge, confidence and skills.”
