As the busy shopping period begins with Black Friday and Christmas around the corner, the British Retail Consortium (BRC) and its retail members are calling on the public to join us as we stand together against violence and abuse towards retail workers this Christmas. From those working in stores, to those delivering goods and those working in customer service centres, everyone deserves a safe Christmas.

Christmas is an incredibly complex and challenging time of year for the retail industry, with stores and delivery services working overtime to deliver for customers. Colleagues are extra busy keeping shelves stocked and ensuring products are delivered on time, yet those working in retail are often subject to more violence and abuse during this period.

The plea comes as incidents of violence and abuse become particularly acute of late, with the most recent crime survey from the BRC showing incidents soar to 1,300 every single day. These incidents, which can include everything from threats with weapons and physical assaults to racial slurs, can take a severe toll on the physical and mental health of victims, who must return to work day after day wondering whether they will be targeted.

With up to a third of all retail sales being made online in the run up to Christmas, delivery drivers will be busier than ever. Violence and abuse is not restricted to those working in stores, delivery drivers have been subjected to abuse, physical violence, and threats with weapons. As a result, many are being equipped with protective measures, such as personal safety devices to alert the police of their whereabouts, and DNA spit testing kits.

Retailers are calling on the Government to ensure the standalone offence for assaulting, threatening, or abusing a retail worker is introduced as quickly as possible and applies to all working in the industry. This would send a clear message that such behaviour will not be tolerated, making retail workers safer when doing their job.

We all have a part to play in creating a friendly and enjoyable environment for staff, and other customers this Christmas, and we ask customers for their patience, kindness and consideration during this busy time.

Helen Dickinson, Chief Executive of the British Retail Consortium, said: “As the clock runs down to Christmas, retail colleagues will be working extra hard to look after customers, helping them find what they need, keeping shelves stocked, and delivering gifts to people’s homes. While Christmas is an exceptionally busy time, any mistreatment of our colleagues will not be tolerated and we ask the public to stand with us in the fight against retail crime. Confrontations, be it verbal abuse or physical assault, can take a huge toll on victims, their families and their colleagues. Christmas is a time for everyone to enjoy.

“What our colleagues face on a daily basis is completely unacceptable. It is vital that the Government sends a clear message and ensures the new standalone offence applies to all consumer-facing roles in retail. Together we can deliver a safer Christmas for everyone, and end the scourge of violence against retail workers.”