Your position will be as a Senior Sales Assistant and also a sales advisor at our Loom Loft Furniture & Interiors ‘Select’ store at Astley Bridge, Bolton.
The core responsibility of this position is to assist the team to drive sales across the department. By ensuring sales & service take precedent over any tasks or merchandising. To ensure this is a smooth running operation we will need you to adhere to the following duties;
- Delivering exceptional Customer Service, approaching every customer in your department and encouraging the rest of the team to approach customers to offer help and assistance.
- facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases. Explain product features and benefits to customers, assist them in locating specified products on the sales floor, and process customer payments.
- Lead by example and inspire the team to increase sales and ensure efficiency.
- Ensuring the team meets or exceeds all KPI’s and targets as set out by the management team.
- Be aware of sales on a daily/weekly basis to ensure they are in line with targets, addressing products not performing and communicating this information to other staff. Monitor, identify and promote slow selling lines to maximise sales potential.
- Develop an understanding of product knowledge of every item in stock in your department. Ensure this information is cascaded to all sales staff.
- Develop product ranges and monitor the sales activity on ranges to ensure maximum efficiencies/opportunities.
- Follow and be aware of current trends concerning home interiors and design. Ensure stock levels are in line with the trend and demand.
- Ensure that Brand standards are maintained at all times, including POS.
- Liaise with Marketing to ensure all POS is current and professionally displayed.
- Ensure that stock is displayed effectively and stock replenished according to demand, liaise with the Merchandising Manager.
- Develop excellent relationships with suppliers/agents via on site meetings. Through these excellent relationships drive deals and discounts on all stock ranges, ensuring we get the best possible deal.
- Develop and maintain excellent relations with management and staff. Support them with information and guidance where needed.
- Staff undertake their routine duties and conduct themselves in a professional manner.
- To ensure the highest standards of sales advice and service are delivered by all team members.
- Contributing to any project works, i.e. remerchandising of the department.
- Complete relevant documentation as required.
- Respond to customer complaints and comments promptly and in a professional manner.
- Participate and embrace all training opportunities presented by the company.
- Be proactive and self-motivated.
