David Hewitt, Head of Global Support & Implementation at RetailSystem, reflects on a very successful 2023 and shares an insight into the year ahead, one where the company will celebrate its 20th year of operation.
How was the previous year for RetailSystem?
Last year started with a very successful January Furniture Show. Always a great event to kick start the year off and an opportunity to build momentum early on. Obviously RetailSystem will be in attendance again in 2024. The excitement & anticipation is palpable!
We also attended The Irish Furniture Show, The Spring & Autumn Show (Minerva) & The Bed Show. As always, these shows provide an amazing opportunity to meet with our existing customer base, get an in-depth understanding of how our clients are interacting with our ecosystem and to take on board how we can tailor our offering to cater for the ever-changing dynamic Furniture Retail landscape.
Can you share any particular highlights?
One of the highlights from a personal point of view was the opportunity to present to Minerva members at the Autumn Show. We had a fantastic presentation followed up with an open forum for members questions. Everybody participated with lots of excellent questions from the floor around system functionality and product development. We have already started to deliver on the feedback received.
One of our goals for 2023 was to get out and speak with as many of our clients as possible. Considering the number of shows we attended, plus multiple on-site visits, I feel we have met that objective, and it is one we intend to continue into 2024 as we endeavour to deliver best in class product and customer service solutions.
New for 2024?
One of the key features of RetailSystem is its warehouse management functionality. During 2023 we made several major upgrades to this module, allowing retailers to achieve fully digital warehouses, meaning that they can access stock movements between all locations, barcoding, multi-warehouse configurations, warehouse picking and loading lists, product lifecycle traceability and stock taking at the touch of a screen. Warehouse management is one core area of the RetailSystem software, and we hear, time and time again, how this functionality has transformed the operational efficiency for retailer’s warehouse personnel.
Even more upgrades and features on this module are in the pipeline for 2024, which is all very exciting and we can’t wait to launch them. So, 2024 promises to be an exceptionally exciting year ahead for RetailSystem, and that’s not all…
After many years of hard work and development we are excited to bring our fantastic, state of the art, FurnitureKiosk to the furniture retail marketplace. We have an ambitious roll out plan for 2024 with many Totem Kiosks being delivered on site each and every week to our clients beautiful showrooms.
Final thought?
I would like to say whether you are a small, medium or large independent furniture retailer, RetailSystem has a solution to help you control, develop and scale your business into the future. From our award winning POS solution, our WebSystem (Shopify integration), our DigitalWarehouse, our FurnitureBooks (QuickBooks integration), our FurniturePay merchant services solution or our fabulous new FurnitureKiosk solution, the RetailSystem ecosystem really does have it all.
If you want to be part of the Retail Revolution then look no further than RetailSystem. We are here to guide and advise you on the best solution for your business.
