RetailSystem, an award-winning, industry leading furniture & bed retailers combined ERP & EPOS solution, introduces a trio of new appointments that are driving further support and service.
In the fast-paced world of retail, managing operations efficiently is crucial for success. RetailSystem has emerged as an indispensable tool for retailers, providing a myriad of benefits that streamline processes, enhance customer experiences, and ultimately boost profitability. As demand increases through the onboarding of new customers, the software specialist has bolstered its team to meet such growing demand. We sat down with three new additions across the support division.
First up, meet Erik Trnčák, Global Support & Implementation, with a specific focus on the UK. Erik, a true professional with great people skills and extremely high technical knowledge, has joined to strengthen the UK support team and will be the figurehead of further planned expansion. Erik works directly with developers to bench test new features as well as working closely with customers to answer any questions that may arise.
“My role is to support UK customers and to provide solutions,” Erik says. “I love working with people and feel that I’m the perfect bridge between customer queries to our hard-working developers behind the scenes. It’s a real team effort here at RetailSystem.”
Alexandra Tomanova, also Global Support & Implementation, has been drafted in to support the USA market as RetailSystem continues its global expansion. Reinforcing US support, Alexandra, who joins with a strong HR background, heads up the team, which currently can support to 4pm Eastern time, while the plan now is to extend this support to midnight through further team expansion.
“The USA market is an exciting opportunity for RetailSystem to grow further,” Alexandra said. “Since joining, my role is to reinforce our USA support as well as expand the time we are available to offer such support. This is an ongoing process too, so expect to see our team grow further in the states.”
Next up, Matt Donnelly has been appointed as Head of SEO. Now six months into the role, Matt is playing a crucial part in Search Engine Optimisation (SEO), with his expertise to help the online development team streamline URLs to enable better visibility for customers. What’s more, Matt regularly implements SEO strategies and processes with clients, including blog creation, keyword research and implementation for pages and content, guide to backlinks and rankings, as well as reviewing Google My Business and all other SEO-related processes.
Furthermore, Matt conducts in-depth social media channel checks, with retailers that have a strong social media presence showing a much quicker transition in rankings with a fresh site build. As Matt says, it’s all about “building up trust and authority with Google”. With an SEO expert on board, RetailSystem does just that.
“SEO is an important tool but can be one that gets forgotten as it can get fairly complex if you don’t know the landscape. Since joining RetailSystem, I’ve helped forge fundamental SEO plans and strategies for our customers, which have seen great results so far in terms of online performance. I take all the heavy-lifting away from a retailer with SEO while also encouraging our customers to be proactive and implement good SEO practices.”
The new appointments further strengthen RetailSystem’s already dedicated support and content teams, which also includes Lenka Hewitt, Head of Content. Lenka has been in the furniture industry since 2003 and joined RetailSystem in 2016 with a wealth of direct experience, having previously used RetailSystem as a retailer for six years prior to joining. Lenka’s main responsibilities are all around content, training and onboarding, supported by David Hewitt, Head of Global Support & Implementation.
“We’ve built a fantastic support and implementation team here at RetailSystem,” says David. “And it’s only going to grow as demand increases too. We’re excited about our next phase of growth and proud of the continued, and unrivalled, support we provide. Our commitment to our customers is paramount for ongoing success and our team really reflects this.”
With RetailSystem, by harnessing the power of technology, retailers can not only improve their bottom line but also create exceptional shopping experiences that keep customers coming back. Not only does the team build the entire content, of all of your suppliers for you completely free of charge, RetailSystem provides full training and support for all of your team, free for life.
The RetailSystem will work from any device that connects to the Internet, so there is no need to invest in new hardware, in short you can be operational with a ‘Best in Class’ POS system with zero upfront cost.
